Refund Policy

We want you to be happy with Vyronex. This Refund Policy explains when refunds are available and how to request one. It applies to all paid plans and one-time purchases made through the Service.

1. 14-Day Money-Back Guarantee

First-time subscribers may request a full refund within 14 days of their initial paid purchase, for any reason. The refund covers the most recent charge only and does not apply to renewals of an existing subscription.

2. Monthly Subscriptions

Outside the 14-day window, monthly subscription fees are non-refundable. You may cancel at any time from the Billing page; your plan remains active until the end of the current period, then stops renewing.

3. Annual Subscriptions

Annual plans purchased outside the 14-day window are eligible for a pro-rated refund of the unused months if you cancel due to a material, unresolved service issue that we cannot fix within 30 days of your report.

4. One-Time & Usage Charges

One-time purchases (for example, extra storage or credit top-ups) are generally non-refundable once the credits or capacity have been consumed. Unused credits may be refunded within 30 days of purchase.

5. Duplicate or Accidental Charges

Duplicate charges and clear billing errors are fully refunded on request. Contact us within 60 days of the charge.

6. Chargebacks

Please contact us before filing a chargeback with your bank — most issues are resolved faster directly. Accounts with active chargebacks may be suspended pending review.

7. Free Trials

Free trials are not charged. If billing begins after a trial and you did not intend to convert, the 14-day money-back guarantee above applies.

8. Statutory Rights (EU/UK)

Consumers in the EU and UK have a statutory 14-day right of withdrawal for digital services. By starting to use the Service during that period you acknowledge that you may lose the right of withdrawal once processing has begun, to the extent permitted by law. Our 14-day money-back guarantee above is offered in addition and does not limit any non-waivable statutory rights.

9. How to Request a Refund

Email billing@vyronex.fun from the email address on your account, or use the Contact page. Include your account email and the invoice or transaction ID. Approved refunds are issued to the original payment method within 5–10 business days.